Customer Support
Home / Support
Looking for Documentation? visit http://help.tradewinds-software.com
Attended Access via GoToAssist
Attended GoToAssist Access allows a support specialist to access your computer and view your screen. Please be aware that after clicking connect, the website may take you to a third party website (https://launch.getgo.com/) to install the fast support module on your machine. Please ask your support specialist if you have any questions during this process.
Attended Access via Zoom
Zoom is a cloud-based video communications app that allows us to set up virtual video and audio conferencing, webinars, live chats, screen-sharing, and other collaborative capabilities.
You don’t need an account to attend a Zoom meeting, and the platform is compatible with Mac, Windows, Linux, iOS, and Android, meaning nearly anyone can access it.
Please be aware that by clicking on the image that you will be taken to a third party website (www.zoom.us/join)
Contact Us for Support
Looking for technical support? Don’t hesitate to reach out!
Phone: 318-220-1039
Email: support@tradewinds-software.com
or fill out the form found here.
The support team uses many different methods to help our clients when they are using our platform. From our initial deployment tasks for training and mentoring to the daily operational assistance they rely on us for, it is critical to provide fast and efficient help for users to learn how to use the system and solve their problems. We do provide onsite services as well as remote access activities. For our remote access methods we use conference calls, remote desktop sharing and remote desktop control.
Hours M-F 8am-5pm.
Closed On the following (Emergency Support will be available):
1/2/2023 (New years Day Observed)
4/7/2023 (Good Friday)
5/29/2023 (Memorial Day)
7/3-7/4/2023 (Independence Day)
9/4/2023 (Labor Day)
11/23-11/24 (Thanksgiving)
12/25/2023- 1/1/2024 Christmas/New Years)